Last updated: September 29, 2026
We want you to love your Welvyra order. If something isn't right, here's how returns and refunds work.
1. 14-day returns
You can return your order within 14 days of delivery, for any reason, wherever you are in the world. To start a return, email support@welvyra.com with your order number and we'll send you the return instructions. UK customers: this matches your legal right to cancel under the Consumer Contracts Regulations 2013, and you then have a further 14 days to send the item back.
2. Condition of returns
Items should be returned unused and in their original packaging where possible. If your order included the free herbal warming comfort patch and it is unopened, please return it along with the wrap.
3. Return postage
Return postage is paid by the customer, unless the item is faulty, damaged or incorrect (see Section 5).
4. Refund timing
Once we receive your return, we'll refund you to your original payment method within 14 days. Your bank or card provider may take a few extra days to show the refund.
5. Faulty, damaged or wrong items
If your item arrives faulty, damaged or incorrect, email support@welvyra.com with a photo within 30 days of delivery. We'll send a replacement or a full refund, including any return postage, at no cost to you.